We collect information to provide, process, and improve our personalized digital video services.

• Order & Personal Information: Name, email address, phone number (e.g. WhatsApp number for delivery), and billing details.
• Personalization Media: Custom text, recipient names, audio pronunciations, images, or media files you voluntarily upload for your custom video.
• Payment Information: Processed securely via encrypted third-party gateways (Stripe, PayPal, or local processors). VillageWishes.com does not store or hold full card numbers or sensitive financial credentials on our servers.
• Technical & Analytics Data: Basic browser information, IP address, device type, operating system, and usage activity via log files and tracking scripts.

If you are located in the EEA or UK, we process your personal data under the following legal bases:

• Contractual Necessity: To perform our contract with you (fulfilling and delivering your video order).
• Legitimate Interests: To improve our services, prevent fraud, maintain security, and optimize user experience.
• Legal Compliance: To comply with tax, accounting, and legal obligations.
• Consent: Where you have explicitly provided consent (marketing messages or non-essential cookies).

We use the collected information strictly for business and fulfillment purposes, including:

• Processing, creating, and delivering your personalized video orders.
• Communicating order status updates, delivery links, and support responses.
• Improving website functionality, user experience, and security.
• Complying with legal obligations, accounting requirements, and preventing payment fraud.

• Essential Cookies: Maintain website performance, store shopping cart items, and optimize site navigation.
• Analytics & Advertising Tools: Services such as Google Analytics and conversion scripts like Meta/Facebook Pixel help us understand traffic, measure ad performance, and improve marketing.
• Cookie Consent: Where required by law, non-essential performance or tracking cookies are used only after obtaining your consent. Manage preferences via your browser settings or our on-site cookie banner.

We respect your privacy and never sell, trade, or rent your personal data to third parties. We only share information with trusted third-party service providers necessary to operate our business:

• Payment Gateways: Secure providers process your payment details during checkout.
• Delivery & Communication Tools: Email and messaging platforms (such as WhatsApp) used strictly to transmit completed video links and support communications.
• Hosting & Infrastructure: Secure cloud hosting and storage providers used to run our website and store temporary media files.

All third-party partners are required to maintain strict data confidentiality and security standards.

Because we serve international customers, your information may be processed, stored, or transferred across international borders where our hosting servers or third-party service providers operate. We take reasonable steps and safeguards to ensure your personal data remains protected in accordance with this policy during such transfers.

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely 100% secure.

• Media Files: Customer-uploaded photos, custom scripts, and generated video files are retained only for as long as necessary to complete delivery and handle revision requests (typically up to 90 days), after which they may be securely deleted or retained where required for legal, accounting, or dispute-resolution purposes.
• Order Records: Transaction history and invoice data are retained for tax, accounting, and dispute resolution purposes as required by law.

Regardless of where you reside, we respect your rights regarding your personal information:

• GDPR (EU/UK Users): Right to access, rectify, restrict, or request deletion of your personal data, and to request a copy of the data we hold about you.
• CCPA/CPRA (US Users): California residents have the right to know what personal data is collected, request data deletion, and opt out of the sale or sharing of personal information. Note: we do not sell personal data.
• Exercising Your Rights: Contact us at support@villagewishes.com. We may verify your identity before fulfilling certain privacy requests and will respond within the timeframe required by applicable law.

VillageWishes.com does not knowingly collect or solicit personal information directly from children under the age of 13 (or 16 in the EU). Our services are intended for purchase and use by legal adults. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to remove such data.

Legal Policies: Your use of our website is also governed by our Terms of Service & Usage Rights and our Refund, Return & Digital Delivery Policy.

Updates: We may update this Privacy Policy periodically. Changes take effect on the Effective Date indicated at the top of this page.